Returns, Refunds & Warranty

3-year warranty

Every Infraredi device comes with a 3-year warranty from the date of delivery. If your device develops a fault during this time, contact us at support@infraredi.com with your order number, a short description of the problem and a photo or video if possible. We'll review it and, where the fault is covered, we will offer a replacement or a refund. In many cases we won't need the faulty device back, and we'll let you know if you can simply dispose of it responsibly.

The warranty doesn't cover damage caused by misuse, accidents, or normal wear and tear.

Damaged or faulty on arrival

If your device arrives damaged or doesn't work, please contact us as soon as possible at support@infraredi.com with your order number and photos of the damage. We'll arrange a replacement or a refund.

Cancelling your order (14 days)

UK law gives you the right to cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email support@infraredi.com within those 14 days with your order number.

If you cancel, you must send the device back to the address we give you within 14 days of telling us. You are responsible for the cost of returning it. Please pack it securely, ideally in its original packaging, and use a tracked service.

We'll refund the price you paid within 14 days of receiving the device back, or of you showing us proof that you've sent it, whichever comes first. We may reduce the refund if the device has been used or handled more than needed to check it works, or if it's returned damaged.

How refunds are paid

Refunds go back to your original payment method. Your bank may take a few days to show the credit.

Your legal rights

This policy doesn't affect your statutory rights as a UK consumer.

Questions

Email us at support@infraredi.com and we'll be happy to help.